Frequently Asked Questions
Everything you need to know about shopping with CTRL Cairo.
How long does shipping take within Egypt?
Standard delivery typically takes 2-4 business days for Cairo and Giza, and 3-6 business days for other governorates.
What is your return and exchange policy?
We offer a 14-day return and exchange policy on all items, provided they are in their original condition with tags attached. Please note that for hygiene reasons, certain items like socks or accessories may be excluded.
How do I know which size to choose?
Every product page includes a detailed size guide with measurements in centimeters. If you are between sizes, we generally recommend sizing up for our streetwear fits.
What payment methods do you accept?
We accept Cash on Delivery (COD), as well as secure online payments via Visa, Mastercard, and Valu.
Can I track my order after it has been placed?
Yes, once your order is dispatched, you will receive an SMS and an email with a tracking number and a link to monitor your shipment's progress.
Are the colors on the website accurate?
We strive to display our products as accurately as possible; however, actual colors may vary slightly depending on your monitor settings and studio lighting.